Have you visited an Old Navy recently? Have you shared your views through Old Navy’s Customer Satisfaction Survey? Yes, I guess you don’t even have the idea that it exists. But yeah, it does. In this article, we will update you on information about survey details and instructions. Read on.

The Old Navy conducts the survey to know about customers satisfaction and experience. For that, they ask the customers in the form of a survey. By making the customers satisfied the company can thrive towards development. The objective of conducting these researches is to know the customer’s satisfaction level. So that the company can improve product quality and service offerings.

Feedback4oldnavy Survey Guide:

  • One can participate in this survey by visiting its official survey site i.e. at feedback4oldnavy.com
  • This survey is conducted to know specific customers satisfaction or dissatisfaction regarding the service (Products, staff service, place) provided.
  • Only the customers that visited an Old Navy can participate in the survey.
  • You need to have a valid bill receipt from Old Navy to take part in the survey.


  • To know the customer’s perspective with respect to clothes, staff service, cleanliness, and other factors.
  • To meet the customer’s expectations and needs. To ensure satisfaction.
  • To improve the products and service offerings.
  • To alarm the staff and workers in case anything is wrong.
  • If there is any negative review, staff members will be warned so that they don’t repeat it again.
  • To improve the quality of products and service offerings.

How To Participate In An Old Navy Survey

Follow the below instructions step by step.

  • Open a browser. (Chrome, Edge, Safari or any other browser)
  • Visit the official survey site of Old Navy at feedback4oldnavy.com or official website

  • Choose the country where you visited the store. (United States, Canada and Mexico available)
  • Your language is chosen based on the country you live.
  • Choose the language of your choice. (English and Spanish available)
  • Then enter the Store number, transaction number and registration number which you can find on the bill receipt.
  • If you are of an age 18 years and above, then click yes.
  • Then click submit on the next tab.
  • Now genuinely answer all the questions that are asked in the website, the questions are basically about your recent experience in Old Navy.
  • Submit your survey.
  • Now you need to enter your personal details such as name, address.
  • Now, You will receive a 10% off Old Navy coupon that you can use on your next visit. But make sure you visit before the coupon expires.

About Old Navy

Old Navy is an American clothing and accessories retailing company owned by American multinational corporation  Gap Inc. It has corporate operations in the Mission Bay neighborhood of San Francisco. The largest of the Old Navy stores are its flagship stores, located in New York City, Seattle, Chicago, San Francisco, and Mexico City. In March 1994, Gap Warehouse was renamed Old Navy Clothing Co. in order to establish a separate image from its parent. Old Navy is known for their signature denim wall of styles that never change. The styles are super skinny, skinny, original, and boot-cut, and are available in four different washes.

This article is to address the Old Navy Customer Satisfaction Survey. Here we have given all the instructions to participate in the survey. Including rules and regulations, requirements and rewards. Hopefully, this article is helpful to you in knowing everything about the Old Navy Customer Satisfaction Survey. Thank you for reading. Peace.


Please enter your comment!
Please enter your name here